:root{--brand:#ce0538;--graphite:#1e1f22;--accent:#ce0538;--accent-hover:#b0042f;--accent-soft:#ce053814;--bg:#fff;--bg-hover:#f3f3f5;--bg-active:#ce0538;--text:#1e1f22;--text-2:#6e7076;--border:#e3e4e8;--chat-bg:#eeeff2;--chat-pattern:radial-gradient(circle at 20% 20%, #1e1f220f 0 1.5px, transparent 2.5px), radial-gradient(circle at 70% 60%, #ce05380d 0 1.5px, transparent 2.5px);--bubble-in:#fff;--bubble-out:#fbe8ec;--meta-out:#b0042f;--pill:#1e1f226b;--input-bg:#f3f3f5;--danger:#d32f2f;--ok:#2e7d32;--waiting:#d98200;--shadow:0 1px 2px #1e1f221f;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}:root[data-theme=dark]{--accent:#e8264f;--accent-hover:#f04a6c;--accent-soft:#e8264f24;--bg:#1e1f22;--bg-hover:#26272b;--bg-active:#8e0a2e;--text:#f2f2f3;--text-2:#9a9ca3;--border:#2c2d31;--chat-bg:#151618;--chat-pattern:radial-gradient(circle at 20% 20%, #ffffff09 0 1.5px, transparent 2.5px), radial-gradient(circle at 70% 60%, #e8264f0d 0 1.5px, transparent 2.5px);--bubble-in:#26272b;--bubble-out:#5b1326;--meta-out:#f28aa2;--pill:#ffffff1a;--input-bg:#2a2b30;--waiting:#f0a33a;--shadow:0 1px 2px #00000059;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}@media (prefers-color-scheme:dark){:root:not([data-theme=light]){--accent:#e8264f;--accent-hover:#f04a6c;--accent-soft:#e8264f24;--bg:#1e1f22;--bg-hover:#26272b;--bg-active:#8e0a2e;--text:#f2f2f3;--text-2:#9a9ca3;--border:#2c2d31;--chat-bg:#151618;--chat-pattern:radial-gradient(circle at 20% 20%, #ffffff09 0 1.5px, transparent 2.5px), radial-gradient(circle at 70% 60%, #e8264f0d 0 1.5px, transparent 2.5px);--bubble-in:#26272b;--bubble-out:#5b1326;--meta-out:#f28aa2;--pill:#ffffff1a;--input-bg:#2a2b30;--waiting:#f0a33a;--shadow:0 1px 2px #00000059;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}}.logo{display:block}.logo img.logo-on-dark,:root[data-theme=dark] .logo img.logo-on-light{display:none}:root[data-theme=dark] .logo 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button.active{background:var(--input-bg);color:var(--accent)}.media-grid{grid-template-columns:repeat(3,1fr);gap:2px;padding:0 2px;display:grid}.media-cell{aspect-ratio:1;background:var(--input-bg);cursor:zoom-in;border:0;padding:0;overflow:hidden}.media-cell img{object-fit:cover;width:100%;height:100%;display:block}.media-files{padding:0 16px}@media (width>=1200px){.chat-wrap.with-info{grid-template-columns:minmax(0,1fr) 380px}}@media (width>=761px) and (width<=1199px){.chat-wrap.with-info .info{z-index:5;width:min(380px,100%);position:absolute;top:0;bottom:0;right:0;box-shadow:-4px 0 24px #00000026}}@media (width<=760px){.chat-wrap.with-info .chat{display:none}.info{border-left:0}.only-mobile{display:inline-flex}.only-desktop{display:none}.chat-head-main{gap:8px}}.media-cell.broken{color:var(--text-2);cursor:pointer;flex-direction:column;justify-content:center;align-items:center;gap:6px;padding:6px;font-size:12px;text-decoration:none;display:flex}.media-cell.broken span{text-overflow:ellipsis;white-space:nowrap;max-width:100%;overflow:hidden}.field select,.field textarea{border:1px solid var(--border);background:var(--bg);color:var(--text);border-radius:10px;outline:none;width:100%;padding:11px 12px;font-size:15px}.field textarea{resize:vertical;min-height:72px;line-height:1.4}.field select:focus,.field textarea:focus{border-color:var(--accent);box-shadow:inset 0 0 0 1px var(--accent)}.field.invalid input,.field.invalid select,.field.invalid textarea{border-color:var(--danger);box-shadow:inset 0 0 0 1px var(--danger)}.field.invalid>span,.field.invalid legend{color:var(--danger)}.req{color:var(--danger);font-weight:600}.chips-field{border:0;min-width:0;margin:0;padding:0}.chips-field legend{color:var(--text-2);margin-bottom:6px;padding:0;font-size:13px}.choice-chips{flex-wrap:wrap;gap:6px;display:flex}.choice{border:1px solid var(--border);background:var(--bg);border-radius:16px;align-items:center;gap:4px;padding:6px 12px;font-size:14px;display:inline-flex}.choice.on{background:var(--accent);border-color:var(--accent);color:#fff}.field.invalid .choice:not(.on){border-color:var(--danger)}@media (width<=760px){.field select,.field textarea{font-size:16px}}.icon-btn.accent{color:var(--accent)}.row-bell{color:var(--text-2);flex:none;display:inline-flex}.ticket-row.active .row-bell{color:#ffffffd9}.info-row .switch{align-self:center;margin-left:auto}.switch{background:var(--border);border-radius:10px;flex:none;width:36px;height:20px;transition:background .15s;position:relative}.switch:after{content:"";background:#fff;border-radius:50%;width:16px;height:16px;transition:transform .15s;position:absolute;top:2px;left:2px;box-shadow:0 1px 2px #0000004d}.switch.on{background:var(--accent)}.switch.on:after{transform:translate(16px)}.closed-bar{padding:10px 16px;padding-bottom:max(10px, env(safe-area-inset-bottom));background:var(--bg);border-top:1px solid var(--border);color:var(--text-2);text-align:center;flex-wrap:wrap;flex:none;justify-content:center;align-items:center;gap:8px 16px;font-size:14px;display:flex}.closed-bar span{align-items:center;gap:6px;display:inline-flex}.closed-bar .btn{padding:8px 16px}.empty-pane{flex-direction:column;gap:10px}.empty-mark{opacity:.16;filter:grayscale(.15);width:120px;height:auto}.empty-title{color:var(--text-2);letter-spacing:.2px;font-weight:600}.menu-logo{width:150px;margin:6px 16px 10px}.bubble-name.agent{color:var(--accent)}.agent-tag{color:var(--accent);opacity:.9;border-color:currentColor;align-items:center;gap:4px;display:inline-flex}.agent-tag img{width:12px;height:auto}.chip.active{background:var(--accent)}.ticket-row.active{background:var(--bg-active)}.sidebar-head{border-bottom:0}.views{border-bottom:1px solid var(--border)}.btn.primary{letter-spacing:.2px}::selection{background:#ce053833}.menu-theme{background:var(--input-bg);border-radius:10px;gap:4px;margin:0 12px 6px;padding:3px;display:flex}.menu .menu-theme button{width:auto;color:var(--text-2);text-align:center;border-radius:8px;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:2px;padding:6px 4px;font-size:11px}.menu .menu-theme button .icon{color:inherit}.menu .menu-theme button.on{background:var(--bg);color:var(--accent);box-shadow:var(--shadow)}.menu .menu-theme button:hover:not(.on){color:var(--text);background:0 0}.theme-fab{top:max(14px, env(safe-area-inset-top));right:max(14px, env(safe-area-inset-right));z-index:2;color:#fff;background:#ffffff14;border:1px solid #ffffff2e;border-radius:50%;justify-content:center;align-items:center;width:42px;height:42px;display:flex;position:fixed}.theme-fab:hover{background:#ffffff29}.staff-link{color:var(--text-2);margin-top:4px;font-size:13px;text-decoration:none}.staff-link:hover{color:var(--accent);text-decoration:underline}.agent-go{text-decoration:none;display:block}